Something to Watch for in Children's Health

As a parent myself, I've become increasingly concerned about the chemicals in our environment that affect our children's health and have moved towards a mostly organic diet for my own 2 kids. This is the latest, and maybe most compelling article of late that I've seen to signal a troublesome link between our environment and Autism. It is also consistent with the surge in Acid Reflux in adults and coincides with the increased use of corn byproducts in so much of our processed foods. At a minimum, it can't hurt to minimize this exposure for your children: a healthy resolution for the new year!

Here is the link to the article written by renowned MIT researcher Dr. Stephanie Seneff:
http://healthimpactnews.com/2014/mit-researcher-glyphosate-herbicide-will-cause-half-of-all-children-to-have-autism-by-2025/

I have a new ridiculous customer experience reminiscent of the Abbot and Costello "Who's on First" skit to share for your amusement. I ordered some ribbon from a company which doesn't so much as provide a real human to speak to or a number to call -  only email. They have an archaic shipping time frame (6 weeks) reminiscent of the early 70's and so you can imagine my chagrin when I received the wrong order 2 weeks in (which turned out to be someone else's order upon emailing them) only to have to hope and wait...to see if I'd receive the correct order in time. My email-only correspondence with their digital customer service went like this:

6/16/14
ME:  "I just received a packet from your company containing absolutely NOTHING that I ordered. NOT EVEN CLOSE. I received a 1/4" silk ribbon spool. Please advise immediately as I have customer orders waiting on this order and your shipping time frames are atrocious." 

6/17/14

THEM: "Thank you for the inquiry.  Please send back to

 

JKM Ribbon & Trims

50 Egg Harbor Road, Suite 14

Berlin NJ 08009

 

We will get the correct one out to you within a few days.  We apologize for the mix up."

ME: "can you email a shipping label please?"

6/18/14
THEM: "Thank you for your inquiry. The correct order was shipped this morning. If you can please ship us the return, we will reimburse you the shipping charge via PayPal."


7/3/14

THEM: "Hi Lesley, We are following up on the ribbon you were to return to us.   We shipped the correct ribbon to you on June 18th which you have received. 

Please let us know the status of the return as this ribbon is designated for another customer who is patiently waiting.   Thank You"

ME: "I am still waiting for you to email me a shipping label. "

THEM: "Thank you for your response.  At this time we have been using the USPS for shipping.  We asked if you would return the order via USPS and we will reimburse you for the postage."

ME: "I use FedEx. USPS requires a trip to the post office. I would never expect my customers to be put out and then have to cross their fingers and follow up on reimbursement for a shipping error that was not their issue." (not wanting to waste any more time on this than I have to at this point...and not to mention tracking requires waiting in line at my post office!) 

THEM: "I understand what you are saying and we would not want you to go out of your way. You can return the package using FedEx and just email me what you paid for returning the ribbon.  We will reimburse you once the package arrives."  (Seriously-??!!)

ME: "Your company doesn't even have a real person to speak to. I wasn't born yesterday to seriously think I would be reimbursed nor idle enough to waste one more minute dealing with this. I email or mail return slips to my customers all the time. I can't quite figure out what is wrong with you guys but let me be clear : I AM NOT PAYING to return your error to you. I'll be happy to return it as soon as you give me a return label. End of story." 

AAARGH!

Why "Made in the USA" matters

Sure, most of us support the idea of products being "made in the USA" but often the added cost of products made by US workers is hard to justify when a similar product made in China or a third world country is temptingly cheaper. The argument for Made in the USA is much more nuanced than price and feel-good fuzzies, however, and has direct economic links back to each and every one of us.

Let's start with the obvious first benefit: US jobs. Yes, workers here are earning a wage that is spent locally supporting area businesses and services such as the one you own or work for. Their taxes support your roads, schools, police force etc. But it's not just the workers. There are many suppliers: vendors, distributors, technicians, and even other manufacturers in the USA who are dependent on the business they get from US manufacturers. When I produce my clothing I buy from vendors all throughout the US, many of whom have struggled to stay afloat after the exodus of apparel manufacturing to China and other countries. Their money, in turn, goes to support their local businesses and municipalities.

Why does it cost more to produce in the US? US manufacturers are held to laws and regulations that protect consumers and workers but add a tremendous cost to doing business. Higher wages, liability insurance, workers comp, OSHA, licenses, health benefits, federal & state taxes, Social Security & Medicare taxes, etc are all designed to protect workers and the general public from fraud and the expense of treating injury to workers in the quest to earn money. Remember the recent scourge of fatalities in Bangladesh? Lead poisoning from China? All of these are just recent examples of unregulated greed at the public's expense. Had this happened in America, all the workers medical expenses would have to be absorbed by the public in some way, shape or form, and the surviving dependents would be drawing Social Security benefits until they came of age.

It's not that all outsourcing is bad, really. To some extent the inter-dependency this has created is, by default, our greatest incentive for peace, but the lopsided scale has been overwhelmingly to our deficit. Try finding any products made in the USA at any big box retailer these days. Go to Walmart, Target, Home Depot, or Lowes and it is highly unlikely you can find a domestically produced product amidst the sea of cheap foreign imports.

What has the loss of US manufacturing jobs meant? It means we are no longer the self-reliant country we once prided ourselves on being. It means we have lost control over critical aspects that affect our very health and safety: food production & processing, pharmaceutical components, lead in paint, toxic metals, and other ingredients recently discovered in tainted products made abroad for our consumption. It means a brain drain. It is exponentially more difficult for many industries to ramp up in the US now even if they wanted to because our knowledge base is gone. The exodus in manufacturing started more than 20 years ago. At that time, the workers who were at their prime of knowledge and experience were in their 40's. This means that by now most of them have retired and there is no one to replace them as young people needing to earn a living chose not to enter a dying field. Many industrial manufacturing jobs were reasonably well-paying jobs that were available without a higher education and allowed for a livable wage at which workers could support their families. Those jobs have been replaced with low-wage service jobs that often required taking both parents out of the home and working 2 jobs and odd hours just to make ends meet. As a result, more kids were left with less supervision as their parents picked up shift work. The rising crime rates and gang activities have a direct link to this lack of family stability. Lower paid workers, in turn have needed to rely more on government assistance to make ends meet, and many are uninsured, driving up costs for society at large. Cities and small towns across our country have been left in shambles by the systematic closing of one manufacturing plant after another - with their tax base depleted and their prime work force gone.  The list goes on and on but the math brings you back full circle to the realization that every dollar you "save" on a cheaper foreign made product may well prove so much costlier in the end.

3rd Grade Honesty for Teacher Appreciation Week

This week is Teacher Appreciation Week, when teachers everywhere who question their good judgement in deciding to work with our kids are supposed to receive the encouragement to continue. There is nothing like the honesty of a 3rd grader to give you that needed dose of reality. But there I go, boasting again on another proud parenting moment. I am so glad I thought to give my son a name worthy of a Pulitzer winning author! Here is a recent 3rd grade writing assignment, verbatim:

"At a regular I learn math, sience, n, reading. I always savor to go home cause I don't like to learn. our Dismisle is at 3:30pm. When I get home I have 3 hours to play."

And he wonders why the teachers don't adore him! That, and falling out of your chair regularly during class while spinning around in constant inattention do not tend to win points with teachers.

A Cord By Any Other Name...

I have been absent for months from my duty to readers to provide them with worthless blather but I am now back - my apologies. Today I thought I would share with you a ridiculous interaction involving a simple power cord replacement for my 12 year old daughter's boom box that will make you yearn to have the few minutes of your life you spent reading this back.

A few months ago I brought her boom box into my sewing workroom to entertain the sewers with lively music. Upon plugging in the cord it literally exploded out of the unit into two pieces. Pretty scary. My daughter was very disappointed so I felt it was my responsibility to try to fix it first rather than replacing it, as it had been a birthday gift from her grandmother. I plugged the exact model of the boom box into Google and out popped a supplier - Power Payless who claimed to have the exact match. I paid the $14.95 (including shipping) and a week later it arrived in the mail. My neighbor happened to stop in as I opened the package and watched as I tried it out to make sure it fit and ...nothing. She tried it and couldn't get it to go in either. Findally my husband followed with the same results. Obviously it wasn't a match. The shape and size was very similar but it simply did-not-fit. Time to return it. How far will a company go to save themselves $15? Let me show you.

I called the number on the slip and was instructed to take pictures and email them. I couldn't really see the point of this but I did, noting that the cords were similar - albeit not identical - in appearance and that this did not mean it worked. I receive this response from their customer service department (note the ridiculous tagline:) 

Did you have chance to test the power cord? it cannot fit. I checked your picture. they look like same size cord.

Regards,

Power Supply...Specialty,Service,Satisfaction!

Somehow not surprised, but now thoroughly annoyed, I shot back this response:

SERIOUSLY? Are you kidding me? I clearly mentioned in my prior emails that although they look very similar the cord you sent me SIMPLY DOES NOT FIT.  I am not an idiot, but your question surely implies that you think I am.

THREE (3) adults (one was a man if that makes it more credible for you) tried to cram it in several times each. The holes on the cord you sent me are simply about 1-2mm too wide - just a fact. Do you really think I would bother to contact you if I hadn't tried it, as if I have no life and nothing better to do besides this?! Do I need to waste more of my time sending you a video of a $10 extension cord not fitting? 

Email me a UPS label and I'll gladly send you the stupid boom box that my kid has been expectantly waiting for me to fix along with the original cord that blew up in my face and top that prize off with the one you sent me that doesn't fit and you can tickle yourself pink playing with it all day long to see if you can get it to fit. Perhaps a little help from Arnold Schwarzenegger might help you stubbornly power it in. -Lesley

You have to really wonder: had I been a Bob or Fred would they have asked me such an asinine question? 

My friend Annmarie, having missed her calling as the Ultimate Most Awesome Customer Service Rep Ever, anticipated their response as such:

Ms. Fleming,

We would need to see a video of no fewer than 3 (THREE) adults, at least one of them male, 2 (TWO) children between the ages of 11 & 13, and one cat, preferably a black one,  attempting to cram the cord in. A notarized affidavit will need to accompany said video. We will also require a signed letter from your doctor or other mental health provider to verify that you are not an idiot. After we receive the items above via certified mail, we will verify with our crackerjack team of experts to make sure that the cord does not fit. Upon verification of this we will be happy to send you a new cord in a padded self-addressed envelope that you provide to us, along with a COD label. The new cord will only be $49.99.

Thank you,
Power supply... Specialty, Service, Satisfaction!

Not too far off, but a little less amusing, I received this email from them:

Could you just modify a little bit the cord and use it? we will partial refund you. Or, just return it for refund.

Regards,

Power Supply...Specialty,Service,Satisfaction!

Sure, let me drop everything and get right on that!

Customer service faux pas:

1. PICK YOUR BATTLES. No one is too small to lose face over.
2. Make them jump through hoops
3. Assume your customer is an idiot and is just trying to rip you off (out of a grand $14.95) so proceed to QUESTION them and in doing so, annoy & insult them
4. Offer a cheesy and chintzy lukewarm return/repair option that further inconveniences them

And viola, now you have the Power Supply....Specialty,Service,Satisfaction!

Amen, Sister!

Summer has been relentlessy busy, so much so that I had temporarily abandoned my blog until now! I am back and I want to start by sharing a rant from Niti Bali of Farm to Fork Meat, a local - beyond organic -CSA that I subscribe to. Niti is an expert on all things food. It became her passion and driving force after losing her 4 year old daughter to a rare and environmentally triggered cancer.  She studies everything and thinks so we don't have to. Thanks Niti! Here is her "no holds barred" response and inspiration to parents who throw up their hands in exasperation to their children's demands. 

http://www.organicconsumers.org/articles/article_26072.cfm

Hi Folks,

I have to ask.  Have you ever thought about asking your children to make the foods they love to buy at the store and eat?  I hear moms tell me things like,”My son loves to eat (fill in the blank with some food that is out of a box) so what can I do?”.  To this I always wonder how little (fill in the name or your child/children) get their food if you are not the one BUYING IT FOR THEM.  You are still buying food for your high school kids right? 

SERIOUSLY FOLKS, I run my kitchen- my kids DO NOT because I AM THE ONE WITH THE MONEY, THEY ARE NOT.  If they don’t like it, they can either starve or hope that the next 10-14 years fly by a little faster.  I welcome my children to go to someone else’s home and live under their rules ANYTIME THEY WISH TO MOVE OUT.  I told them that EVERYONE HAS RULES, perhaps someone out there has better rules than mine.  They are free to examine and seek those homes out at their convenience.

I have always been of the old school thought that if I do not like something or the way something is playing out, I simply STOP.  I SIT DOWN.  I DON’T PARTAKE.  Why is this concept difficult to grasp?  If you don’t like something, STOP buying it or STOP doing it or STOP PARTICIPATING.

I believe all parents should challenge their children to MAKE THE FOOD THEY CLAIM TO LOVE SO MUCH.  I want to watch a child attempt and succeed at making edible Captain Crunch with Crunch Berry cereal using only REAL FOOD INGREDIENTS. (This does not include GMO wheat or corn or soy and they may not use CHEMICALS that pretend to be food such as MSG or other food conditioners.  MOST OF these grains are all GMO by the way.)  I challenge them to make it and find it edible and if they are able to accomplish this feat, they may MAKE ALL THEY WISH TO CONSUME and enjoy millions of bowls of the stuff.

Today’s food is a result of some sort of rocket science.  It is a chemistry experiment.  I have mom’s everyday ask me what I mean when I say it is“chemistry experiment food”.  IT IS NOT REAL, FOLKS.  What I mean specifically is that there is a machine somewhere mixing up a bunch of CHEMICALS and calling it food.  It begins with some organic components (wheat or corn or something GMO) and then CONDITIONERS ARE ADDED TO THE FOOD so that it is consistently how you want it to look and feel and taste.  THIS IS NOT REAL FOOD. 

Nature is NOT CONSISTENT; NATURE IS NOT UNIFORM and NATURE WILL NEVER ALWAYS BE THE SAME EVERYTIME. 

REAL FOOD simply tastes wonderful and is satiating and nourishing and makes you FEEL GOOD- NOT SICK.  Children today are so toxic they don’t know what it feels like NOT TO BE TOXIC!  Children look to their parents to set an example of what they can and cannot eat.  My children CAN NOT EAT FAKE FOOD simply because I WILL NOT ALLOW IT.  In fact, I consider serving children chemistry project food a form of child abuse. 

It is the adult’s responsibility to nourish the children and teach them what foods are safe and what foods are NOT SAFE.  This is how things have worked since the beginning of time.  No parent would allow their child to eat poisonous berries in the woods JUST BECAUSE they are pretty and the child WANTS TO EAT THEM.  How is it different to allow your child to eat poison out of a grocery store?  Is it because the FDA put the food IN THE STORE?  They put cigarettes, snuff and alcohol in the store also.  Are you going to allow the kids to partake in those?  Is it because the GOVERNMENT has laws against it or because you do not believe it is the correct thing to promote?

If my children want to argue with me about chemistry project foods I am happy to help them figure out how to make the fake stuff they want to eat.  If they can manage to create a real food version of it, they can have it.  If not, they cannot.  This is what they will have to live with in my house for the rest of their lives.  It is not fun, but I am always going to be the bad guy because I love my children and do not want them to suffer needlessly.  One day they will figure it out- probably not for another 40 years or perhaps never, but that is ok.  When they are adults they can buy the fake crap if they wish, but by then I hope they will realize the way the fake junk makes them FEEL.

Children are unable to decipher these things without proper guidance.  If you let them believe that chemistry food is SAFE- they will believe you because you are their parents!  They look to you for guidance on EVERYTHING even if they WISH THEY COULD EAT THE ZEBRA CAKES, they will KNOW THAT YOU SAID IT IS NOT SAFE!  EVEN IF they WANT TO JUMP OFF THE BRIDGE INTO THE RIVER, they KNOW YOU SAID IT IS NOT SAFE!

What is the difference in these scenarios?  Please advise.

Riotly yours,

Niti

Niti Bali

Owner

www.farmtoforkmeat.com

Who knew Christmas shopping was patriotic?!

Nothing gives me Christmas cheer more than knowing I finished my Christmas shopping in November - simply because it gives me anxiety NOT to. Now I have been vindicated in my obsessiveness! I was looking for World War 2 era images for my son's room (he is probably the ONLY 7 year old with an Allied Command Center theme for his room) and I came upon this propaganda poster which really gave me a chuckle. Hope you all enjoy it also and I wish everyone a fantastic Christmas and Holiday Season!